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--- installation:download_software:start [2014/10/22 20:32]
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+++ installation:download_software:start [2014/10/22 21:00] (current)
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 {{ :installation:download_software:download_software7.png?800 }}
+<tip c n>Unfortunately there is no easy way to determine which version you can download without clicking INTO that version and seeing if you can download it.  You can start clicking on the latest version in the list and work your way up until you see a link to download that version. </tip>
+Once you click on a version you will be able to choose **new installation** or **updated existing installation** like mentioned above.  Choose the option you want.  If you have download access to the version you clicked on you will see that the **Executable Wizard Package** and **Zip Package** are linked and clickable.  You can click the link you want and the software download will start.
+{{ :installation:download_software:download_software8.png?800 }}
+If you click into a version that you do NOT have download access to the links to download that version will NOT be clickable as shown in the following screenshot:
+{{ :installation:download_software:download_software9.png?800 }}
+If you want to renew your download access you can see the options available through the links illustrated here in your client area just above your download links as shown here:
+{{ :installation:download_software:download_software10.png?800 }}
-As a customer of Geodesic Solutions, you will have access to your own personal **[[https://geodesicsolutions.com/geo_store/customers/|client area]]** on our site that allows you to access and download your software and available updates any time, day or night. Once your order is placed, you will receive an email with instructions on how to access the "client area" (different from the Support Center login).
-Once you access your client area you will see a screen similar to the image displayed below. Click on the **View** button for the particular order that you want to download.
-{{ :installation:view.gif }}
-Next, click on the **View & Download** button associated with your software license.
-{{ :installation:view_download.gif }}
-You will now see a screen similar to the one below.
-{{ :installation:license_details.gif |license_details}}
-On this screen, click the **Download** button for the package you wish to download.  Note that the //Fresh Install// package downloads will be near the top of the page, and the //Update// packages will be near the bottom.
 <tip n c>**NOTE:** As we make new releases of the software available in the "client area", you may see additional downloads for your edition. These may have an **RC1** or similar postfix added to the end of the version number. RC stands for Release Candidate, which means that the download is being proposed for release. So, although the RC release is available to you, it is still undergoing some internal testing. Typically, if we post an RC to the [[https://geodesicsolutions.com/geo_store/customers/|client area]] it is safe to download. For example, you may see //Version 4.5.0RC1// available for download.</tip>
-===== Access Denied Error =====
-When you click the **Download** button as described in the instructions above, are you getting an error message similar to the one displayed below?
-{{ :installation:download_software:access_denied.png }}
-This means that your //Support & Software Updates/Downloads// package has expired.  You receive a full year of //Support & Software Updates/Downloads// included in every new product license purchased.  After the year is up you can extend the service for another year by clicking on **[Renew]** link on that same page under the **Update Packages Purchased**.  See screen shot below.
-{{ :installation:download_software:renew.png }}
-Once you have finished the renewal process and the order for the renewal has been activated, you will be able to download the latest packages from the client area again.
-For more information on the year of support & updates, see the [[http://geodesicsolutions.com/products/services/support_updates.htm|Support & Updates Product Page]].

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