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--- installation:download_software:start [2014/09/25 16:55]
127.0.0.1 external edit
+++ installation:download_software:start [2014/10/22 21:00] (current)
geojames
@@ Line 1: / Line 1: @@
-===== Downloading Software =====
+====== Downloading Software ======
-<tip c n>**Note:** These instructions are for the old client area, we will be updating the instructions to match the new client area within the next few days.</tip>
-TODO: Update instructions for new client area
-As a customer of Geodesic Solutions, you will have access to your own personal **[[https://geodesicsolutions.com/geo_store/customers/|client area]]** on our site that allows you to access and download your software and available updates any time, day or night. Once your order is placed, you will receive an email with instructions on how to access the "client area" (different from the Support Center login).
+To download your software's file set for installation or update you will first need to log into your client area at our site.  Then click the following:
-Once you access your client area you will see a screen similar to the image displayed below. Click on the **View** button for the particular order that you want to download.
+  CLIENT AREA (in link bar on all pages of our site) > MY DOWNLOADS
+You'll be taken to a page like this one:
-{{ :installation:view.gif }}
+{{ :installation:download_software:download_software1.png?800 }}
-Next, click on the **View & Download** button associated with your software license.
+And within that page you will click on the license key for the license you wish to download for.....like shown with the arrow in the above screenshot.
-{{ :installation:view_download.gif }}
+From here there are two options depending on whether your download access to the software has expired or not.
-You will now see a screen similar to the one below.
+===== You Have Current Download Access =====
-{{ :installation:license_details.gif |license_details}}
+If your download access is current you are able to download the current release of the software.  And within the next page after clicking on your license above you will see this next page and click the **Current Release** link in that page:
-On this screen, click the **Download** button for the package you wish to download.  Note that the //Fresh Install// package downloads will be near the top of the page, and the //Update// packages will be near the bottom.
+{{ :installation:download_software:download_software2.png?800 }}
-<tip n c>**NOTE:** As we make new releases of the software available in the "client area", you may see additional downloads for your edition. These may have an **RC1** or similar postfix added to the end of the version number. RC stands for Release Candidate, which means that the download is being proposed for release. So, although the RC release is available to you, it is still undergoing some internal testing. Typically, if we post an RC to the [[https://geodesicsolutions.com/geo_store/customers/|client area]] it is safe to download. For example, you may see //Version 4.5.0RC1// available for download.</tip>
+That will take you to a page like this one:
-===== Access Denied Error =====
+{{ :installation:download_software:download_software3.png?800 }}
-When you click the **Download** button as described in the instructions above, are you getting an error message similar to the one displayed below?
+Depending on whether you are making a new installation or updating your current installation determines which link to click from here.  See the image above for more.  Click the **New Installation** to install the software new and **Update Existing Installation** to update a current installation of the software.  On the next page you'll see another two options as shown in the following screenshot:
-{{ :installation:download_software:access_denied.png }}
+{{ :installation:download_software:download_software4.png?800 }}
-This means that your //Support & Software Updates/Downloads// package has expired.  You receive a full year of //Support & Software Updates/Downloads// included in every new product license purchased.  After the year is up you can extend the service for another year by clicking on **[Renew]** link on that same page under the **Update Packages Purchased**.  See screen shot below.
+Within that screenshot you'll see:
+  - Executable Wizard Download - If you wish to use the executable wizard to install/update the software click this option.  There is more on the executable wizard within other pages of this support wiki section.
+  - Zip File Download - If you wish to use the zip file to install/update the software click this option.  There is more on the zip file installation within other pages of this support wiki section.
+  - Date that version was released.
-{{ :installation:download_software:renew.png }}
+===== You Do NOT Have Current Download Access =====
+If you wish you can renew your download access through the **Renew Options** link as shown in the following page after you have clicked:
+  CLIENT AREA (in link bar on all pages of our site) > MY DOWNLOADS
+{{ :installation:download_software:download_software5.png?800 }}
+Once click the license in the above you'll see the following screen:
+{{ :installation:download_software:download_software6.png?800 }}
+Now you will see a page like the following that contains links for each version released as shown in the screenshot below:
+{{ :installation:download_software:download_software7.png?800 }}
+<tip c n>Unfortunately there is no easy way to determine which version you can download without clicking INTO that version and seeing if you can download it.  You can start clicking on the latest version in the list and work your way up until you see a link to download that version. </tip>
+Once you click on a version you will be able to choose **new installation** or **updated existing installation** like mentioned above.  Choose the option you want.  If you have download access to the version you clicked on you will see that the **Executable Wizard Package** and **Zip Package** are linked and clickable.  You can click the link you want and the software download will start.
+{{ :installation:download_software:download_software8.png?800 }}
+If you click into a version that you do NOT have download access to the links to download that version will NOT be clickable as shown in the following screenshot:
+{{ :installation:download_software:download_software9.png?800 }}
+If you want to renew your download access you can see the options available through the links illustrated here in your client area just above your download links as shown here:
+{{ :installation:download_software:download_software10.png?800 }}
+<tip n c>**NOTE:** As we make new releases of the software available in the "client area", you may see additional downloads for your edition. These may have an **RC1** or similar postfix added to the end of the version number. RC stands for Release Candidate, which means that the download is being proposed for release. So, although the RC release is available to you, it is still undergoing some internal testing. Typically, if we post an RC to the [[https://geodesicsolutions.com/geo_store/customers/|client area]] it is safe to download. For example, you may see //Version 4.5.0RC1// available for download.</tip>
-Once you have finished the renewal process and the order for the renewal has been activated, you will be able to download the latest packages from the client area again.
-For more information on the year of support & updates, see the [[http://geodesicsolutions.com/products/services/support_updates.htm|Support & Updates Product Page]].

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