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helpdesk_support:start
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This shows you the differences between two versions of the page.
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helpdesk_support:start [2012/06/19 20:56] jonyo [What is covered by Geodesic support?] |
helpdesk_support:start [2014/09/25 16:55] (current) |
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| This page is currently a work in progress, so please bear with us! If you have any questions about the helpdesk or support, feel free to contact us. | This page is currently a work in progress, so please bear with us! If you have any questions about the helpdesk or support, feel free to contact us. | ||
| - | ===== What is covered by Geodesic | + | ===== What is covered by Premium and/or Standard |
| - | **Paid Support** refers to the support helpdesk and e-mails in the client area, as well as support through live chat on our website during our normal business hours, which is part of the support | + | **Premium |
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| + | **Standard Lifetime Support** refers to the support | ||
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| + | Below is a list of what is covered by either | ||
| * Generally speaking, our Support Team will answer any questions you have regarding the feature set of the classified and auction software. | * Generally speaking, our Support Team will answer any questions you have regarding the feature set of the classified and auction software. | ||
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| * We will **not troubleshoot** a custom development problem for you, but if you ask nicely ;-) we may be able to give a few pointers on "what to look for". | * We will **not troubleshoot** a custom development problem for you, but if you ask nicely ;-) we may be able to give a few pointers on "what to look for". | ||
| * Remember, development questions are not covered by the support contract, so will only be answered as time allows, and some we may not be able to answer at all. | * Remember, development questions are not covered by the support contract, so will only be answered as time allows, and some we may not be able to answer at all. | ||
| - | * Support does **not** cover issues relating to **design changes**((Especially not issues caused by customized system, module, or addon templates)). | + | * Support does **not** cover issues relating to **design changes**((Especially not issues caused by customized system, module, or addon templates)). |
| ===== Responding to Tickets Pointers ===== | ===== Responding to Tickets Pointers ===== | ||
helpdesk_support/start.1340139394.txt.gz · Last modified: 2014/09/25 16:55 (external edit)
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