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admin_menu:orders:manage_orders:start [2008/11/11 18:46]
jonyo First draft 		admin_menu:orders:manage_orders:start [2014/09/25 16:55] (current)
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 +{{indexmenu_n>10}}
 ====== Manage Orders ====== ====== Manage Orders ======
  
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 {{:admin_menu:orders:manage_orders:admin_order_manage.png|}} {{:admin_menu:orders:manage_orders:admin_order_manage.png|}}
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-===== Manage Items vs Manage Orders ===== 
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-The main difference: Manage Orders **is for money**, while [[admin_menu/orders/manage_items/start|Manage Items]] **is for screening** things before they go live. 
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-If you want to make sure you received payment for an order, you want //Manage Orders//.  If you want to make sure a listing is not Spam, or that a listing does not contain in-appropriate materials, etc, you want [[admin_menu/orders/manage_items/start|Manage Items]]. 
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-If you don't like something in an order, don't cancel the order, instead you approve the order, then go over to Manage Items and decline the actual item in the order.  And likewise, if you never received payment for an item, don't decline the item, instead set the order the item is in to canceled or other appropriate status, and the item will automatically be declined since the payment was never received for the order. 
  
 ===== Order Status Meanings ===== ===== Order Status Meanings =====
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   * **Pending**:  Order is waiting for admin confirmation that payment has been received.  This will be set for manual payment gateways (such as check, money order, and cash), and for any gateway that you have selected to "require admin approval" in the gateway's settings.   * **Pending**:  Order is waiting for admin confirmation that payment has been received.  This will be set for manual payment gateways (such as check, money order, and cash), and for any gateway that you have selected to "require admin approval" in the gateway's settings.
   * **Incomplete**:  Not very common, see //Incomplete// above under order status types.   * **Incomplete**:  Not very common, see //Incomplete// above under order status types.
-  * **Canceled**: ((This description is only a suggestion for how to use this status, to the system any declined status is treated the same.  Having different statuses that signify a declined order are for your book keeping and convenience only.)) Payment canceled, for some reason payment was not successful or user requested to cancel the order. ((Note that the order system does NOT handle refunds, see [[#Refunds for Declined Orders]]))+  * **Canceled**: ((This description is only a suggestion for how to use this status, to the system any declined status is treated the same.  Having different statuses that signify a declined order are for your book keeping and convenience only.)) Payment canceled, for some reason payment was not successful or user requested to cancel the order. ((Note that the order system does NOT handle refunds, see [[#Refunds for Canceled Orders]]))
   * **Suspended**: ((This description is only a suggestion for how to use this status, to the system any declined status is treated the same.  Having different statuses that signify a declined order are for your book keeping and convenience only.)) Order is suspended, and may be re-activated after some action is taken.    * **Suspended**: ((This description is only a suggestion for how to use this status, to the system any declined status is treated the same.  Having different statuses that signify a declined order are for your book keeping and convenience only.)) Order is suspended, and may be re-activated after some action is taken. 
   * **Fraud**: ((This description is only a suggestion for how to use this status, to the system any declined status is treated the same.  Having different statuses that signify a declined order are for your book keeping and convenience only.))This is a fraudulent order, placed using a stolen CC or account.   * **Fraud**: ((This description is only a suggestion for how to use this status, to the system any declined status is treated the same.  Having different statuses that signify a declined order are for your book keeping and convenience only.))This is a fraudulent order, placed using a stolen CC or account.
   * **Delete**:  This is not a status, but rather it permanently deletes the order, and all order items in the order, and any invoice attached to the order, from the system.  This will remove all traces of the order, so it is recommended to use one of the declined statuses instead if you wish to leave a record for book keeping or statistics purposes.   * **Delete**:  This is not a status, but rather it permanently deletes the order, and all order items in the order, and any invoice attached to the order, from the system.  This will remove all traces of the order, so it is recommended to use one of the declined statuses instead if you wish to leave a record for book keeping or statistics purposes.
 +
 +===== Refunds for Canceled Orders =====
 +If an order must be canceled after payment has already been received, it is up to the admin to resolve the issue as there is no built-in way for the system to refund the money back.  You as the admin have several options:
 +  * Enact a "no refund" policy
 +  * Initiate a refund outside of the Geo system
 +  * Add the amount to the user's account balance if the site is using account balances.
 +
  
admin_menu/orders/manage_orders/start.1226429197.txt.gz · Last modified: 2014/09/25 16:55 (external edit)

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