Note: This is a rough draft, we plan to add a lot of screen shots to make it easier to follow. If you need any further help send an e-mail to [email protected].

For the main explanation of how Orders and Order Items relate to each other, see manage_items_vs_manage_orders.

When you were looking at the orders on the Orders > Manage Orders page [TODO: Create screen shot] and it says "$0 due" and that the order is active, that means payment for the overall order went through.

To see the details of the order, click on the order number. (TODO: screenshot)

At the bottom, it gives an "itemized order item view" - you can see all the items in the order. If you see any that are pending, that means either the containing order is not active (meaning payment has not been received or verified), or the admin needs to approve that order item. To be clear, an order can be active, and still have individual "order items" that still need to be reviewed by the admin.

Ok, so the payment went through (assuming the order is active), but perhaps one of the individual order items listed in the order is shown as "pending". That means in the price plan settings, you have the require_admin_approval checkbox checked, so that it does not automatically go active when the order goes active. You will need to review that item and approve or decline it. You can click on the order item to view the details and approve/decline it. Another way to see all the pending order items (not just the ones in a certain order), go to the Orders > Manage Items page, the default filters are set up to display all pending order items. (TODO: Screenshot of pending order items)

You will see the same pending order item there, you can click on the ID/name of the order item to see more details of the order item. (TODO: Screenshot of order item details)

Now, if you are asking yourself "why didn't this automatically get approved when the order went active?". The order item details page will help you answer that. On that page, you will see Price_Plan_Settings, where it will display the price plan used, and it even links directly to the settings where you can review what "plan items" are set to require_admin_approval. (Todo: Screenshot for plan items)

On that page, you will see that the order item type has the require_admin_approval checked. There's the answer to why the order item was not auto-approved when the order went active.

For more details, see http://geodesicsolutions.com/support/wiki/admin_menu/orders/start#something_pending_in_system_help