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--- admin_menu:payments:seller_to_buyer_gateways:start [2008/11/19 16:33]
jonyo Converting troubleshooting into table, and adding info about 2 paypal checkboxes
+++ admin_menu:payments:seller_to_buyer_gateways:start [2017/01/26 06:49] (current)
geojames
@@ Line 1: / Line 1: @@
 ====== Seller to Buyer Gateways ======
-This page will allow you to enable/disable and configure certain seller to buyer gateways, which allow the winning bidder of an auction to pay the auction seller.  Note that this //does// apply to normal auctions and "buy now" auctions, and //does not// apply to dutch auctions or reverse auctions.
+These instructions have been moved to the [[startup_tutorial_and_checklist:feature_configuration:payments:seller_buyer_payments:start|seller to buyer payment gateways]] section of the support wiki
-Note that right now, the only "built in" seller to buyer gateway is Paypal, but there may also be addons that add additional seller to buyer gateways.
-===== To fully enable a gateway =====
-There are multiple steps to enable a certain gateway:
-**Admin Steps**\\
-To allow a gateway to be used (applies to most gateways, including the built-in Paypal):
-  - Enable the gateway "site wide", on the page **Payments > Seller to Buyer Gateways**
-  - Enable the gateway under **Pricing > Price Plans Home > [click edit for auction price plan] > [click Cost Specifics]**
-**User Steps**\\
-For each user, to start using the seller to buyer gateway (applies to most gateways, including the built-in Paypal):
-  - In My Account, click on My Information page.
-  - On this page you will configure any settings needed for the gateway to work.  In the case of Paypal, the user will enter their Paypal e-mail ID.
-Now, during place a listing process, on the collect details page, the user should now see a check-box to allow using the "on-site payment".  **If they check this box**, when the auction closes, the winning bidder will see a link for "pay now" in the following locations:
-**Typical Pay Now locations:**
-  * My Current Bids page
-  * Auction details page
-  * E-mail sent to buyer
-  * If buy-now, on the page saying the buy now "bid" was successful.
-<tip c h>Don't see the "pay now" button as the winning bidder?
-That means the checkbox was not checked when the seller placed the listing.</tip>
-===== Troubleshooting =====
-In the case of Paypal, when the user is entering a new auction and is on the detail collection page, there are several different possibilities.  Read below for each possible outcome, and the reason for that outcome below.
-**Placing an auction, Details Page Scenarios:**
-^ Symptoms ^ Explanation/Resolution ^
-|Check-box displayed to allow Paypal for on-site payment  |Everything was done correctly.  To allow winning bidder to pay with Paypal, be sure to check the box. |
-|Message saying Paypal ID not set | Happens if Paypal is enabled, but user has not entered their paypal ID on "my info" page.  Click link provided with the message, and set PayPal ID  |
-|No "on site payment types" section  |Paypal is not fully turned on!  See [[#To fully enable a gateway]] and ensure all instructions have been followed, and is enabled "site wide" as well as "per price plan"  |
-** Misc. Troubleshooting **
-^ Symptoms ^ Explanation/Resolution ^
-|2 Paypal check-boxes appear, or Paypal appears twice on listing page  |One is for "on-site" payments accepted, and one is for "off-site".  You want to get rid of the "off-site" payment type to avoid confusion for your users, in admin go to [[admin_menu/listing_setup/payment_types/start|Listing Setup > Payment Types]] and delete the payment type for Paypal.  |

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