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admin_menu:orders:start

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admin_menu:orders:start [2009/09/16 23:18]
jonyo 		admin_menu:orders:start [2014/09/25 16:55] (current)
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 If you don't like something in an order, don't cancel the order since it may have more than just that item in it.  Instead, you approve the order on [[admin_menu/orders/manage_orders/start|Manage Orders]], then go over to [[admin_menu/orders/manage_items/start|Manage Items]] and decline the actual item in the order. Likewise, if you never received payment for an item, don't decline the item, instead set the order the item is in to canceled or other appropriate //declined// status type.  An order that is set to a //declined// status type will have all order items in that order declined as well. If you don't like something in an order, don't cancel the order since it may have more than just that item in it.  Instead, you approve the order on [[admin_menu/orders/manage_orders/start|Manage Orders]], then go over to [[admin_menu/orders/manage_items/start|Manage Items]] and decline the actual item in the order. Likewise, if you never received payment for an item, don't decline the item, instead set the order the item is in to canceled or other appropriate //declined// status type.  An order that is set to a //declined// status type will have all order items in that order declined as well.
  
-===== Approval Setting Locations ===== 
- 
-Is the system making you approve things and you are not sure why?  Or do you want to force approval of something?  There are 2 parts that can be auto approved, or require admin approval:  approval of payment received, and approval of things before they go live. 
- 
-To force (or not force) admin approval of orders, meaning you want to verify whether you received payment or not, that is done for each individual payment gateway in [[admin_menu/payments/payment_gateways/start|Payments > Payment Gateways]].  For most gateways, you would click //configure//, then check the box for //needs admin approval//. 
- 
-  PAYMENTS > PAYMENT GATEWAYS > [CONFIGURE] (next to the appropriate payment gateway) 
- 
-To force (or not force) admin approval of order items, meaning you want to screen new/edit/renew/upgrade listings, that is set on a per "price plan item" which is per price plan, per category basis.  Those settings are in [[admin_menu/pricing/price_plans_home/plan_items/start|Pricing > Price Plans Home > Edit Price Plan > Cost Specifics]] at the bottom of the //cost specifics// page.  Note that these settings apply even if you have [[admin_menu/pricing/charge_for_listings/start|charge for listings?]] turned off((The //cost specifics// page has more settings on it than just things dealing with cost)). 
- 
-  PRICING > PRICE PLANS HOME > [EDIT] > COST SPECIFICS > [EDIT] (next to specific listing type) 
  
 ===== Something Pending in System, help! ===== ===== Something Pending in System, help! =====
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   - Now, look in [[admin_menu/orders/manage_items/start|Manage Items]] to see if there are any individual //order items// for the user that need to be approved.   - Now, look in [[admin_menu/orders/manage_items/start|Manage Items]] to see if there are any individual //order items// for the user that need to be approved.
     * If you find the pending order item for the user, either approve the item or decline it.     * If you find the pending order item for the user, either approve the item or decline it.
 +  - If you do not find it in either place, check to make sure the listing is not currently being edited by the admin user.  If the admin user starts to edit a listing but does not complete the edit process, it will create an incomplete order in the system that will block further actions on that listing.  When this happens, simply log in as the admin user on the client side, go to "view cart".  Delete the listing edit from the cart if you see it there, or cancel the edit if it is still in middle of editing the listing.
   - The user should now be able to complete whatever it was that the system was blocking them from doing before.   - The user should now be able to complete whatever it was that the system was blocking them from doing before.
  
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   - The user places an order for //recurring billing enabled// subscription using an off-site payment processor such as Paypal.   - The user places an order for //recurring billing enabled// subscription using an off-site payment processor such as Paypal.
   - Once the user gets to the Paypal site to make the payment, the user stops deciding to "finish it later", or perhaps the user realizes something was entered wrong and needs to be ordered again.   - Once the user gets to the Paypal site to make the payment, the user stops deciding to "finish it later", or perhaps the user realizes something was entered wrong and needs to be ordered again.
-  - The user later comes back to try to place the order again, but this time it does not allow it as there is a pending recurring billing in the system, attached to a **pending awaiting payment** order which is still waiting for the signal from Paypal to say the payment went through. +  - The user later comes back to try to place the order again 
-    * In this scenario, **do not** attempt to change the status or cancel a recurring billing directly if the status is set to pending on the recurring billing.  Instead, following the steps outlined in the section above, you find an order that is **pending awaiting payment**, you would cancel the order itself not the recurring billing.+    * This time, the user is not allowed because there is still the original recurring billing, in an order that is still pending awaiting payment signal from Paypal. 
 +    * You can allow further recurring billing subscriptions to be purchased by that user, by setting the status of the order the recurring billing subscription is in, to be either active, or one of the declined status types (such as Canceled). 
 +    * In this scenario, **do not** attempt to change the status or cancel a recurring billing directly if the status of the recurring billing is set to pending.  Instead, as mentioned above, cancel or approve the order that the recurring billing is in.
  
 ==== Listing Edit ==== ==== Listing Edit ====
admin_menu/orders/start.1253143109.txt.gz · Last modified: 2014/09/25 16:55 (external edit)

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