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--- admin_menu:orders:manage_items:start [2008/11/10 18:59]
jonyo
+++ admin_menu:orders:manage_items:start [2014/09/25 16:55] (current)
@@ Line 1: / Line 1: @@
+{{indexmenu_n>30}}
 ====== Manage Items ======
-**Statuses on this page are specific for 4.0.0 RC8 and higher.**
+This page allows you to manage //order items// that are in the system.  On this page, you will **only be able to see order items that are attached to active orders**.  If you are looking for a particular order item and do not find it here, check on the [[admin_menu:orders:manage_orders:start|Manage Orders]] page in your admin to see if the order it is attached to is activated or not.
-**Status names used before Geo 4.0.0 RC8**:
-  * New status name = //old status name, used before Geo 4.0 RC8//
-  * declined = //needs alteration//
-  * pending = //inactive//
-(see why they have been changed? ;-))
-This page allows you to manage //order items// that are in the system.  On this page, you will **only be able to see order items that are attached to active orders**.  If you are looking for a particular order item and do not find it here, check on the [[administration_menu/orders/manage_orders|Manage Orders]] page in your admin to see if the order it is attached to is activated or not.
 This page will look something like this in your admin:
-{{:administration_menu:orders:items.png|}}
+{{:admin_menu:orders:items.png|}}
 If you have selected to **require admin approval** for any price plan item settings, this page is where you will be doing that approval.
-After reviewing each //Pending// item you will want to set its status to either //active//, //declined//, or delete the item by choosing //delete//.  Do not leave an order item as pending for any extended length of time as it can "block" certain things from being allowed, depending on what the order item is for.
+After reviewing each //Pending// item you will want to set its status to either //active//, //declined//, or delete the item by choosing //delete//.
-===== Manage Items vs Manage Orders =====
+Do not leave an order item as pending for any extended length of time as it can "block" certain things from being allowed, depending on what the order item is for.  For example, if you were to leave an order item for a "listing edit" set to //Pending//, the user would be blocked from making any further changes to that listing until you changed the status to "active" or "declined" depending on if you approve of the changes they made or not.
-The main difference between Orders, and the individual Order Items that are contained in those orders, is that **order approval is for money**, while order **item approval is for screening**.
-If you want to make sure you received payment for an order, you want //Manage Orders//.  If you want to make sure a listing is not Spam, or that a listing does not contain in-appropriate materials, etc, you want //Manage Items//.
-  * **Manage Orders**:  Basically, you are handling payments for orders.  This page is for managing overall orders, which may contain multiple //order items// such as classifieds or auctions.  This **deals with money** aspect only, if you approve an order on the manage orders page that means you say you have received the payment for the order.  If an order is auto approved by the gateway, and you change it to "declined" or "fraud" or any status besides active, it is saying the money did not come through, so all the items in the order are no longer active.
-  * **Manage Items**:  This page is for screening purposes, if you want to force something such as placing a classified, to require admin approval before going live.  For example you might want to check for inappropriate material before a listing is allowed to go live, this is the page where you would approve/decline that classified order item.  This deals nothing  with money, if an item is listed on this page that means we have already gotten past approving the payment for the order, or that the order ended up being free.
 ===== Item Status Meanings =====
-**Status names used before Geo 4.0.0 RC8**:
-  * New status name = //old status name, used before Geo 4.0 RC8//
-  * declined = //needs alteration//
-  * pending = //inactive//
-(see why they have been changed? ;-))
 For order items, there are 3 main statuses, along with "delete" which is not a status, but results in the order item being permanently deleted from the system.
@@ Line 43: / Line 25: @@
   * **Delete**:  This is not a status, but rather it permanently deletes the order item from the system.  This is **not recommended for items that cost money**, as it will result in inaccuracies in the order total.  Selecting this will result in the item first being declined (if currently active), then deleted from the system.
-<tip c h>
+===== Refunds for Declined Items =====
-**Refunds for Declined Items**: If an order item is declined or deleted, and the user has paid for this item, it is up to the admin to resolve the issue as nothing is done money-wise at the point the admin user approves or declines an individual order item.  You as the admin can resolve it by either having a "no refund" policy for inappropriate material, or initiating a refund outside of the Geo system, or you can elect to add the amount to the user's account balance if the site is using account balances.</tip>
+If an order item is declined or deleted, and the user has paid for this item, it is up to the admin to resolve the issue as nothing is done money-wise at the point the admin user approves or declines an individual order item.  You as the admin have several options:
+  * Enact a "no refund" policy for inappropriate material
+  * Initiating a refund outside of the Geo system
+  * Add the amount to the user's account balance if the site is using account balances.
+But remember, if you did not receive payment for an order, that is different than declining based on the content of the listing, you would handle that in [[admin_menu/orders/manage_orders/start|Manage Orders]].

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